Access

Everyone is welcome at the Old Market Hall and we will do whatever we can to ensure you have a comfortable and enjoyable visit. Staff are available to help both before and during your visit, so please ask us if you need any assistance.

Wheelchair Users

We can accommodate up to two wheelchairs in The Old Market Hall. We have two optional spaces that can be booked up to 24 hours before the screening commences, subject to availability.

Hearing Assistance

Sennheiser Infra Red hearing headsets are available at the Old Market Hall to amplify sound for hard of hearing patrons, and can be worn with or without a hearing aid.

Closed Captions

Where provided with the film, we provide captions with all screenings via WatchWord, an ‘always-on’ closed-captioning accessibility system designed for deaf and hard-of-hearing customers. The closed captions are broadcasted via Wi-Fi to smart glasses, which audiences can also wear over prescription glasses.

WatchWord gives deaf and hard-of-hearing audiences more freedom to attend at a date and time which suits them, and offers a discreet closed-captioning system, where only those wearing the glasses can see the captions.

Simply add WatchWord smart glasses to your order when booking tickets. Subject to availability.

Thank you to Old Market Hall audiences for their generous donations through 2025-26 which made this investment possible and improves access to cinema for all.

Audio Description

Where provided with the film, we provide Audio Description to assists blind and visually impaired cinema goers. Audio Description provides a discreet narration track through personal headphones that describes visual elements during natural gaps in dialogue. Headsets can be collected at Box Office & Cafe Bar upon arrival.

Large Print

Programme and general information are available in large print upon request.