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Cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.


Theatre Severn and the Old Market Hall uses cookies for three main purposes:

  • To ensure the website works as you would expect, in particular online booking
  • To monitor website performance and help us make improvements in the future
  • To tailor our marketing to communicate more effectively via online advertising.

We want you to know more about the cookies we use, why we use them and how you can manage your preferences.


Theatre Severn and the Old Market Hall uses cookies in the following ways:


ONLINE BOOKING

Our online ticketing system is provided by Spektrix and may use cookies for the following:

  • To identify whether cookies can be set on your computer
  • To determine whether you are logged in or not
  • To distinguish between customers when they book their tickets
  • To distinguish which venue that tickets are being booked for

OUR WEBSITE

Our website is provided by twentyfirstcentury and may use cookies for the following:

  • To track a visitor session, including the storing of basket purchase information, to help us evaluate the effectiveness of our website
  • To track a visitor session for Google Analytics, which is anonymised data (see below), to help us evaluate the effectiveness of our website

EMAIL MARKETING

Our email provider is Dotmailer and may use cookies for the following:

  • To track and identify visitors to our website who have clicked on an email received from us, to allow us to better tailor our future marketing communications
  • To track visitors as they browse our website and record whether they make a purchase after receiving an email from Theatre Severn, to help us evaluate the effectiveness of our email marketing
  • To identify an email contact and allow us to personalise our website when they visit it
  • To assist with security settings for users on shared IP addresses.

HOSTED VIDEOS

Our site may features videos that are hosted on external websites such as YouTube and Vimeo. When you view these videos, those websites may store a cookie on your computer. To find out more, please see the privacy policy published by YouTube (who are owned by Google) and Vimeo.


GOOGLE ANALYTICS

To help us evaluate the effectiveness of our websites we use Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies to track the use of our website by its visitors, so that we can understand more about how people use it and find ways to make it better. These cookies collect information in an anonymous form that is used for analytical purposes. To find out more about Google Analytics and how to opt out of cookies used for this purpose, please visit their website.

ADVERTISING COOKIES

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies. you can learn more about online advertising at youronlinechoices.com where you can also opt-out of almost all advertising cookies. Please note that opting out of advertising cookies will not necessarily mean that you will stop seeing adverts, but they simply will not be tailored to you any longer.

You may notice that sometimes after visiting a site you see adverts from the site you have visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by so called "remarketing cookies" placed during your visit. We may use these adverts to encourage you to come back to our site. This process is entirely anonymised and you can opt out of these cookies at anytime as explained above.


MANAGING YOUR PREFERENCES

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. 

You can disable your browser from accepting cookies when you visit our site. These settings are normally found within the options or preferences menu of your browser.

If you disable cookies, this may impact on your experience of using of this and most other websites you visit, and some essential features may be unavailable.

To find out more about why we need your data, and how we process and protect it, please see our Privacy Policy.